CHP Management Pty Ltd ACN 168 793 253 (CHP, us or we) is a specialist property management company which manages a diverse portfolio of commercial, industrial and retail properties.
CHP is committed to protecting your privacy and aims to comply with its obligations under the Privacy Act 1988 (Cth) (Privacy Act).
“CHP Properties” means industrial, office and retail shopping centres owned or managed by CHP.
“Personal information” has the meaning specified in the Privacy Act. Personal information generally refers to information or an opinion about an individual who is identified or reasonably identifiable. For example, personal information includes an individual’s name, date of birth, address, and telephone number.
“Sensitive information” has the meaning specified in the Privacy Act. Certain types of personal information are categorised as sensitive information and are subject to additional protection under the Privacy Act. For example, sensitive information includes an individual’s health information or criminal record.
“Credit information” has the meaning specified in the Privacy Act and relates to an individual’s credit history, current credit arrangements and credit worthiness.
“Credit eligibility information” has the meaning specified in the Privacy Act and includes:
Where permitted by law, CHP relies on the employee records exemption under the Privacy Act and other applicable exemptions under relevant laws.
What types of personal information do we collect?
CHP may collect the following types of personal information from:
CHP also collects technical information and general analytics data from individuals who access and use its websites, and may collect further types of personal information as required or permitted by law.
How does CHP collect personal information?
CHP collects personal information about you directly from you, including when you:
CHP may collect credit information and credit eligibility information from credit reporting bodies about you when you seek to become a tenant (or a guarantor for a tenant) or if you default in any payment to us. The types of credit information and credit eligibility information CHP may collect about you include:
In certain circumstances, CHP may collect personal information about you from third parties, including from:
By accessing and using CHP’s websites, you consent to CHP’s use of the above technologies.
Do I need to provide my personal information to CHP?
If you wish to contact CHP for the purposes of making a general enquiry, you can inform us that you wish to remain anonymous or you can use a pseudonym. In these circumstances, you do not need to provide any personal information to CHP.
However in any other circumstances, if you do not provide your personal information to CHP, this may affect the ability of CHP to conduct its business. For example, this may have an impact on CHP’s ability to provide you with assistance, information or services or consider your application.
How does CHP use personal information?
CHP generally collects and uses personal information to conduct it business and manage the CHP Properties, including for the following purposes:
We may also collect and use your personal information for purposes which are related to the above purposes, for other purposes to which you have consented or as otherwise permitted or required by law. These purposes may include administrative, marketing (including direct marketing), market research, operational and quality control purposes.
CHP may engage in direct marketing including via email, post, SMS, MMS, targeted digital advertising, phone calls or any other means. We may use and disclose your personal information for the purpose of direct marketing where:
You can opt-out of receiving direct marketing communications at any time by contacting us or by using the unsubscribe facilities provided in direct marketing communications.
Who does CHP disclose information to?
CHP discloses personal information to:
Does CHP disclose information outside Australia?
How does CHP protect personal information?
CHP implements reasonable measures to protect personal information from loss, misuse or unauthorised access, disclosure or modification. We store personal information in data centres located in Australia.
CHP is not able to guarantee the security of personal information which you transmit to us over the internet, as the internet is inherently insecure. You transmit personal information to us over the internet at your own risk. You should immediately inform CHP if you know or suspect that your personal information has been subject to any breach of security or unauthorised activity.
How can I access and correct my personal information?
You can make a request to access or correct your personal information using the details set out under “Contact us” below. In accordance with applicable legal requirements and subject to applicable exceptions under the Privacy Act, CHP will provide you with access to, or will correct, your personal information.
In limited circumstances CHP may charge a fee to provide you with access to the requested information. CHP will provide you with notice of any such fee in advance.
What is the process for complaining about a breach of privacy?
CHP will investigate any complaint and you will be notified of the outcome of the complaint as soon as reasonably practical.
CHP Management Pty Ltd
Attention: Charles Hunt
270 Auburn Road
Hawthorn, VIC 3122
Last updated: October 2021